Direct a team acting as a primary subject matter expert on Adyen's platform, APIs, core technology
Lead a Singapore-based team collaborating with regional and global counterparts
Establish, align, and articulate target goals and objectives for the Support department
Contribute to shaping and executing Adyen's global support strategy
Mentor and support team members in resolving complex merchant technical challenges
Monitor performance and operational success via KPIs and datasets

🎯 Requirements

5+ years of experience building and fostering technical support teams
Proven people manager
Culturally agile leader
Strong problem-solver with innovative mindset
Skilled at handling escalations
Skilled at balancing business and commercial needs

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