Team Lead, Trust & Safety Ops (Bangalore)

📋 Description

• Lead and coach a Trust & Safety Analysts team across Fraud Ops and Disputes.
• Own daily ops across fraud alerts, monitoring, reviews, disputes, and SLAs.
• Act as senior escalation point for complex cases with timely, risk-based decisions.
• Drive high standards of communication, structure, and decisions with clear priorities.
• Partner with L2 Analysts to improve decision quality and policy alignment.
• Lead strategic initiatives across Trust & Safety, incl. automation and AI.

🎯 Requirements

• 4-5+ years of people management leading Trust & Safety/Fraud Ops teams.
• Hands-on experience with transaction monitoring, fraud alerts, and disputes workflows.
• Deep understanding of fraud typologies: account takeover, scams, and synthetic identity.
• Strong knowledge of chargeback lifecycle, representment, reason codes, and card rules.
• Proven ability to lead in fast-paced, high-volume ops with QA, SLAs, and risk decisions.
• Excellent written and verbal communication; clear with analysts and stakeholders.

🎁 Benefits

• Competitive salary package
• Equity ownership for all employees
• Pay-for-performance equity bonuses
• Moonshot award program for exceptional impact
• Unlimited holidays
• Hybrid/remote work with Moonbase option