Team Leader

📋 Description

• Manage day-to-day production (priorities, planning, team task organization)
• Lead the implementation of procedures and knowledge management
• Handle integration, support, and training of team members
• Guarantee optimal production performance in line with objectives, especially customer service
• Propose improvements to optimize service quality (participation in technical committee)
• Participate in user support interventions

🎯 Requirements

• Fluent in French and English
• First experience in IT and coordination of a helpdesk or field technician team
• Autonomy and analytical/synthesis mindset
• Mastery of service desk or field support fundamentals
• Technical knowledge of the environment used (business applications, diagnostic tools, office
• Bac + plus a qualifying IT training or equivalent minimum 3 years experience

🎁 Benefits

• Paid job training from day one
• Pleasant and friendly work environment
• Festive events celebrating personal and collective successes
• Certifying training leading to career progression
• Attractive salary package
• Opportunity to work for a market leader