Team Leader

📋 Description

• Manage daily production (priorities, planning, team task organization)
• Oversee implementation of procedures and knowledge management
• Handle integration, support, and training of team members
• Ensure optimal production functioning in line with objectives, particularly regarding client
• Propose improvements to optimize service quality (participation in technical committee)
• Participate in user support interventions

🎯 Requirements

• Fluent in French and English
• First experience in IT and coordination of a helpdesk or field technician team
• Autonomy, analytical and synthesis thinking
• Mastery of service desk fundamentals
• Technical knowledge of the environment (business applications, diagnostic tools, office environment)
• Bac + qualifying IT training or minimum 3 years of equivalent experience

🎁 Benefits

• Paid job training from day one
• Pleasant and friendly work environment
• Festive events to celebrate successes
• Certifying training with growth prospects
• Attractive salary package
• Opportunity to work for a market leader