Team Leader

📋 Description

• Directly supervise a team of Specialists, executing daily operational priorities, participating in
• Serve as the primary point of contact for team member questions, concerns, and escalated issues
• Manage and monitor attendance, punctuality, and schedule adherence to ensure adequate coverage
• Monitor daily workflows, workload distribution, call queue activity, and productivity to ensure
• Drive performance against established KPIs, including quality scores, conversion rates
• Deliver effective coaching and development through regular performance discussions, data-driven

🎯 Requirements

• High school diploma or equivalent required, bachelor’s degree preferred.
• Experience managing, supervising, or informally leading a group or team of employees.
• Ability to influence, motivate, and support employees while fostering accountability and high
• Strong analytical, organizational, critical-thinking, and time-management skills.
• Ability to analyze data, identify performance trends, and implement improvement strategies.
• Excellent verbal and written communication skills, with the ability to clearly explain

🎁 Benefits

• Competitive compensation
• Medical benefits
• Retirement plans
• Wellness programs
• Fun company events
• Ongoing learning opportunities to grow your career