Team Leader – Customer Support & Operations - South America

📋 Description

• Own the frontline CS/OPS team during US hours.
• Lead with autonomy; drive performance.
• Be primary contact for your shift; ensure smooth operations.
• Resolve issues and escalate when needed.
• Remote-first, globally distributed team.

🎯 Requirements

• 4+ years in Customer Support; at least 2 years in leadership/mentoring.
• Extreme Ownership: take initiative; solve issues within guidelines.
• Resourceful: use knowledge base, history, SOPs to answer.
• Decisiveness: make fast judgment calls.
• Strong command of English; excellent written/verbal communication.
• Tech-Savvy: experience with SaaS, Telehealth, or complex CRM.

🎁 Benefits

• Remote-First Global Team: work from home with focus on output.
• Real Impact: leadership shapes customer experience.
• Growth Potential: path to Operations Management.