Team Leader | Financial Account | Clark

📋 Description

• Improve team performance on Customer Experience metrics (Resolution and CSAT) through call
• Address team level variation through targeted coaching for outliers and involve in Continuous
• Accomplish weekly deliverables such as coaching compliance, weekly audit requirements and call
• Provide ideas to help the client improve their product, business, processes and/or policies
• Present team performance to clients
• Address team attendance and attrition through relationship building and removing barriers that

🎯 Requirements

• At least 2 years of experience as a Team Leader/Team Manager in a BPO setup preferably with banking
• Proficient in MS Office
• Ability to work in a fast-paced environment
• Proactive in developing trust and professional rapport with employees and team members; work as a
• Strong analytical skills; able to interpret data, identify trends, and make suggestions for
• Strong verbal and written communication skills; able to communicate clearly, constructively, and