Truebill

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Team Leader, Operations - Customer Support

Added

8 days ago

Location

🌍 North America

Type

Full time

Salary

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Related skills

customer support looker intercom process improvement team leadership

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Coach and develop your team in daily support and career growth
Develop product expertise and step in to handle interactions when needed
Oversee chat and email volume for timely responses
Support cross-functional escalations and advocate for reps
Identify opportunities to improve processes and CX
Review Looker dashboards to track team performance

🎯 Requirements

3+ years in customer service or related field
Leadership/Team lead experience, 5+ direct reports preferred
Background in a B2C technology company
Familiarity with Looker or similar data reporting tools
Experience using Intercom

🎁 Benefits

Health, Dental & Vision Plans
Life Insurance
Long/Short Term Disability
401k Matching
Team Member Stock Purchasing Program (TMSPP)
Tuition Reimbursement

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