Overseeing and assessing partner service staff activities, and providing them with regular
Strategizing and monitoring the daily activities of customer service operations.
Assisting customer service staff with duties where required.
Training staff in areas of partner service and company policies.
Monitoring and authenticating returns, exchanges, and voids.
Investigating and solving partner service complaints.

🎯 Requirements

Bachelor’s or Master’s degree in business administration, management studies, or in a related
Prior experience (up to 3 years) in the field of customer service or contact center. Must have at
Leadership Skills: Ability to organize and direct the activities of customer experience
Communication Skills: Effective interaction with clients to identify and process their requirements.
Customer Service Skills: Courteous interaction with clients to ensure positive customer experience.

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