Team Leader - Public Records

📋 Description

• Lead and manage a team of Public Records associates responsible for US court research and criminal
• Oversee research across local, state, and federal US court portals, ensuring accurate retrieval
• Ensure correct classification of felony, misdemeanor, and infraction charges; criminal and civil
• Drive adherence to quality standards, SLAs, turnaround times, productivity targets, and accuracy
• Oversee end-to-end public records processes, including court research, criminal background checks
• Ensure compliance with client requirements, background verification guidelines, legal regulations

🎯 Requirements

• 3–6 years of total experience in background verification, KPO, or operations, with hands-on
• At least 18 months of experience as a Team Leader, with demonstrated responsibility for managing
• Strong knowledge of US public records research, court websites, court structures, legal
• Experience interpreting court dockets and accurately understanding charges, case types, case
• Proven ability to manage, coach, and motivate teams in a fast-paced, target-driven operational
• Strong analytical, problem-solving, and interpretation skills, combined with exceptional attention

🎁 Benefits

• Fully remote work arrangement from India.
• Full-time employment opportunity within a specialized background verification and public records
• Opportunity to lead and develop a dedicated team of Public Records professionals.
• Exposure to US court research, criminal background screening, and international operational
• Opportunities to strengthen leadership, quality management, stakeholder management, and process
• Professional development through collaboration with Quality Assurance, Training, and Operations