Team Leader - Tech Support

📋 Description

• Lead, motivate, and develop frontline employees to achieve operational and customer service
• Serve as the primary point of contact for employees and provide guidance in the absence of
• Foster a positive, high-performance culture focused on accountability, collaboration, and customer
• Drive employee engagement and team-building initiatives.
• Conduct regular coaching sessions, performance reviews, and feedback discussions.
• Create and execute individual development plans to enhance employee capabilities.

🎯 Requirements

• High School Diploma or equivalent required.
• Associate's Degree or Bachelor's Degree preferred.
• Minimum 1-3 years of experience in a Team Lead, Supervisor, Senior Support, or similar leadership
• Previous experience in a contact center, customer service, technical support, or operations
• Experience managing performance, quality, productivity, and customer-satisfaction metrics.
• Experience coaching and developing employees to achieve performance goals.

🎁 Benefits

• None specified