Team Leader - Verifications

📋 Description

• Lead and manage a team of 10–20 associates responsible for employment and education verification
• Allocate workloads, monitor productivity, and ensure daily and weekly operational targets are
• Drive adherence to SLAs, turnaround times, productivity expectations, and quality and accuracy
• Conduct regular coaching, feedback sessions, performance reviews, and corrective actions to
• Oversee end-to-end U.S. employment and education verification activities, including validation of
• Monitor inbound and outbound communication with HR teams, employers, universities, and educational

🎯 Requirements

• Hands-on experience in employment and education verification is mandatory
• Minimum 18 months of experience as a Team Leader with leadership experience formally reflected in
• 3–6 years of total experience in BGV, KPO, verification, or operations environments
• Proven experience managing teams while consistently meeting SLA, TAT, productivity, and quality
• Strong understanding of U.S. employment and education verification processes and relevant
• Willingness and availability to work U.S. night shifts, Monday through Friday

🎁 Benefits

• Fully remote work arrangement
• Full-time employment opportunity
• Monday-to-Friday work schedule
• Opportunity to lead a team within a global, compliance-driven operations environment
• Exposure to U.S. background screening and verification processes
• Opportunity to develop expertise across people management, quality, compliance, reporting, and