Alorica

10,001+ employees
13 jobs posted

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Team Manager

Added

1 day ago

Location

🇨🇱 Santo Domingo

Type

Full time

Salary

Salary not provided

Related skills

communication customer service coaching leadership scheduling

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📋 Description

Provides regular supervision and mentorship over subordinate staff
Communicates performance, goals, and coaching with team
Leads daily agent coaching and development sessions
Manages Kronos to maintain 0% discrepancy
Oversees program standards (AHT, Quality, Sales) and attrition impact
Produces weekly Team Manager Scorecard for Ops review

🎯 Requirements

High School Diploma or GED required
Completion of PRCU Team Manager curriculum within 1 year
Experience supervising 15+ employees in a supervisory role
Excellent oral and written communication skills
Strong interpersonal skills and ability to give constructive feedback
Time management skills and computer proficiency; adaptability; Bachelor's degree desirable

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