Team Manager

📋 Description

• Lead and coach a team of up to 18 Customer Success Associates.
• Oversee daily operations and monitor performance metrics.
• Drive continuous improvement through coaching and evaluations.
• Equip the team with up-to-date product knowledge and policies.
• Manage escalated issues and ensure timely resolutions.
• Liaise with Workforce Management, HR, and IT to maintain efficiency.

🎯 Requirements

• 3–5 years of leadership in customer support, ideally finance.
• NMLS license required within 90 days or eligibility for Qualified Individual licensing.
• Strong communication, interpersonal skills; develop and motivate teams.
• Policy adherence ownership and accountability for team results.
• Strategic thinker with problem-solving in dynamic environments.
• Proficiency in workforce tools, CRM, and data analysis; security awareness.

🎁 Benefits

• Comprehensive medical, dental, and vision coverage.
• Employer-paid premiums for employees and dependents on select plans.
• HSA, FSA, Dependent Care FSA, 401(k), and commuter benefits.
• Employer-paid life and disability insurance.
• 11 holidays, PTO, and continuing education reimbursement.
• Up to 12 weeks of paid family leave.