Team Manager

📋 Description

• Provide hands-on leadership to create a positive, collaborative work environment by setting clear
• Oversee team performance, focusing on metrics like productivity, efficiency, quality, and SLA
• Equip the team with up-to-date product knowledge, best practices, and company policies to ensure
• Manage daily team operations, addressing escalated issues, monitoring workflows, and empowering
• Ensure team adherence to Figure's policies and standards.
• Handle administrative responsibilities, such as managing performance records, PTO, and disciplinary

🎯 Requirements

• 3–5 years of leadership experience in customer support, preferably in contact centers or financial
• Strong communication and interpersonal skills, with the ability to inspire, develop, and hold team
• Proven ability to ensure policy adherence, taking full ownership of team results.
• Strategic thinker with advanced problem-solving skills, capable of implementing innovative
• Results-driven leader with confident, compassionate communication skills, effective in engaging
• High proficiency in workforce management tools, CRM systems, and data analysis platforms.

🎁 Benefits

• Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees
• Company HSA, FSA, Dependent Care, 401k, and commuter benefits
• Employer-funded life and disability insurance coverage
• 11 Observed Holidays & PTO plan
• Up to 12 weeks paid family leave
• Continuing education reimbursement