Team Manager – Banking and Financial

📋 Description

• Improve team performance on Customer Experience metrics (Resolution and CSAT) through call
• Accomplish weekly deliverables: coaching compliance, RCAs, action plans, weekly audit, call
• Provide ideas to improve client's product, business, processes, policies
• Present team performance to clients as needed
• Address attendance and attrition through relationship building
• Conduct accountability discussions on attendance and performance

🎯 Requirements

• At least two years of Team Leader experience in Banking/Financial Services collections
• Proficient in MS Office
• Work in fast-paced environment
• Proactive in building relationships with employees and team members
• Strong analytical skills (data interpretation, trends, improvement suggestions)
• Strong verbal and written communication skills