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Sutherland

Team Manager - Healthcare

On site
Operations
Added
5 hours ago
Location
Type
Full time
Salary
Salary not provided
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Related skills

data analysis management customer service microsoft office leadership

📋 Description

  • Lead, coach, and develop a team of customer service professionals
  • Monitor team performance and ensure achievement of key metrics and service targets
  • Conduct regular coaching sessions, feedback discussions, and performance reviews
  • Identify improvement opportunities and implement action plans to drive results
  • Manage attendance, productivity, schedule adherence, and employee engagement
  • Handle escalated customer concerns and support issue resolution

🎯 Requirements

  • Bachelor's degree or equivalent work experience
  • At least 2 years of Team Manager, Supervisor, or Team Leader experience in a BPO, contact center
  • Experience managing healthcare, insurance, or healthcare-related customer service programs is
  • Strong leadership, coaching, and people management skills
  • Excellent verbal and written English communication skills
  • Strong problem-solving and decision-making abilities
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