Drive the performance of a team of consultants, meeting and exceeding all KPI targets
Manage attrition, shrinkage, and other critical metrics of the team
Coach and mentor Consultants, providing feedback and performance management
Inform leadership on the latest trends of end-user customers and provide feedback to Ops Managers
Drive organizational initiatives within the team

🎯 Requirements

At least 2 years of Team Leader experience supporting mortgage campaigns
Strong analytical mindset with the ability to interpret data, identify patterns, and recommend
Proficiency in MS Office (Excel, Word, PowerPoint) for reporting and analysis
Excellent communication skills—able to present insights clearly in both written and verbal formats
Ability to work in a fast-paced, performance-driven environment with strong attention to detail
Proven ability to build trust and collaboration with peers, stakeholders, and leadership teams

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