Team Manager Tech - Streaming

📋 Description

• Lead a team of Consultants to consistently achieve and exceed key performance indicators (KPIs)
• Monitor daily, weekly, and monthly team performance, ensuring alignment with client and
• Analyze operational data and trends to identify opportunities for performance improvement and
• Ensure adherence to service level agreements (SLAs) and operational targets.
• Provide ongoing coaching, mentoring, and performance feedback to team members to support their
• Conduct regular performance reviews, one-on-one sessions, and career development discussions.

🎯 Requirements

• Proven leadership experience in a customer service, contact center, or business process outsourcing
• Strong knowledge of people management, performance coaching, and employee development.
• Advanced proficiency in Microsoft Office applications (Excel, PowerPoint) for reporting, analysis
• Strong analytical and problem-solving skills with ability to interpret operational metrics and make
• Excellent verbal and written communication skills
• Strong organizational and planning skills, with ability to manage multiple priorities.