Team Manager, Technical Support

📋 Description

• Lead and manage a globally distributed team of technical support professionals providing
• Establish clear performance objectives, provide regular coaching and feedback, evaluate individual
• Dedicate approximately 70% of responsibilities to people management, career development, and
• Own team performance against key performance indicators (KPIs) and service-level agreements (SLAs)
• Monitor case volumes, manage support queues, reduce backlogs, and leverage individual team
• Analyze performance metrics and customer feedback to identify trends, evaluate service quality, and

🎯 Requirements

• At least 3 years of experience in people management or an equivalent role involving mentoring
• At least 3 years of experience in technical support or customer service.
• Experience in a fast-paced, high-volume SaaS support environment is preferred.
• Previous experience managing frontline support operations and working with or leading globally
• Demonstrated ability to coach, mentor, develop, and evaluate the performance of individual
• Strong leadership skills and a proven ability to serve as a trusted resource for other team

🎁 Benefits

• Opportunity to lead and develop a globally distributed technical support team.
• Exposure to an innovative SaaS environment and evolving AI-driven work solutions.
• Opportunities for professional growth, career development, and expanded leadership responsibilities.
• Collaborative international working environment with opportunities to engage across global teams.
• Inclusive workplace that values diverse perspectives, individual contributions, and different
• Supportive culture that encourages employees to explore new ideas, take ownership, and make a