Smartsheet

1,001-5,000 employees
54 jobs posted

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Team Manager Technical Support

Customer Support

Added

20 days ago

Location

🌍 Worldwide

Type

Full time

Salary

Salary not provided

Related skills

kpi saas customer service leadership sla

📋 Description

Lead and mentor a globally distributed technical support team.
Oversee day-to-day operations and ensure KPI/SLA targets are met.
Provide enterprise post-sales technical support to Smartsheet customers.
Set objectives, coach, and drive a high-performance culture.
Collaborate with Support leaders to improve processes.

🎯 Requirements

3+ years of people management experience.
3+ years in technical support or high-volume SaaS.
Experience leading global teams.
Excellent written and verbal communication skills.
Coaching and performance evaluation track record.
Ability to work independently and own issues.

🎁 Benefits

Growth opportunities and impact.
Inclusive, diverse, supportive environment.

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