Team Manager | Telco

📋 Description

• Driving results aligned with stated goals for performance metrics, telephony metrics, utilization
• Managing administrative responsibilities such as attendance tracking, queue administration, and
• Developing, training, and managing team members.
• Establishing and maintaining communication with clients and/or team members; understanding needs
• Ensuring motivational programs are in place and encouraging frequent recognitions.
• Producing solid and effective strategies based on accurate and meaningful data reports and analysis

🎯 Requirements

• Bachelor's degree or Associate Degree preferred but not required.
• Experience in managing a team of 18 to 20 associates.
• Experience and first-hand knowledge in a Tech or Telco environment on a customer service line of
• Demonstrated leadership skills; the ability to take the lead in making improvements and resolving
• Strong customer orientation when managing communications and issues.
• Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.