Teamlead B2B Services (m/w/d)

📋 Description

• Define and monitor KPIs together with the department head and take measures to achieve goals.
• Ensure smooth workflow through development, implementation, and control of processes.
• Act as the first point of contact for customers together with the team; interface between sales
• Handle complaint and reclamation management via phone and email; ensure excellent customer service
• Work with the CRM system, data maintenance, and regular reporting directly to the Head of

🎯 Requirements

• Economic background and first experience in staff leadership.
• Independent, self-reliable work and proactive approach.
• Excellent analytical skills together with routine handling of XLS (ideally Google Sheets
• Excellent written and oral German and English skills.

🎁 Benefits

• Flat hierarchies, growth prospects, great team.
• Life-work-balance and home office; ability to work from home.
• Annual gross salary of €58,000–60,000, possible overpayment depending on qualifications. No All-in
• Regular team events, afterworks, and company meetings.
• Discounts on well-known brands such as Apple, Expedia, Adidas, Sky, Bosch, and also discounts on