Tech Lead – NOC

📋 Description

• Act as primary technical authority for NOC operations and infrastructure engineering.
• Define architecture standards, operational best practices, and automation strategies.
• Drive adoption of SRE principles, reliability engineering, and capacity planning.
• Architect and implement infrastructure using Terraform (IaC) and CI/CD for infra.
• Own and optimize AWS cloud environments for compute, networking, storage, and security.
• Oversee networking and telephony systems including VOIP, SIP, PSTN, and GSM gateways.

🎯 Requirements

• Strong hands-on experience with Terraform, AWS, and infrastructure automation.
• Deep understanding of networking protocols (TCP/IP, VLANs, VPNs, DNS).
• Expertise in VOIP, SIP, PSTN, and GSM gateway systems.
• Experience with monitoring/observability tools (Prometheus, Grafana, Datadog).
• Working knowledge of AI/ML use cases in operations (AIOps).
• ITIL processes familiarity and ticketing systems (ServiceNow, Jira).

🎁 Benefits

• Hybrid work environment with Cyara team.
• Lead AI-driven operations initiatives.
• Hands-on with AWS, Terraform, and observability tools.
• Collaborate with Product, Engineering, and Support.
• Build scalable, cost-efficient cloud infrastructure.
• ITIL-aligned incident, change, and problem governance.