Tech Service Delivery Specialist

📋 Description

• Prioritize and translate expectations between business teams, tech teams and external vendors
• Manage and follow up on service deliveries from external vendors and service providers
• Ensure the quality of supplier deliverables and secure adherence to agreed service levels
• Communicate with strategic vendors and global teams to ensure system stability for daily operations
• Develop and improve support processes and ways of working between internal product teams and
• Guide product teams on operational procedures to maintain stable and high-quality product

🎯 Requirements

• A degree in Business Administration, IT or a related field (ITIL familiarity is a plus)
• A background in business, IT or service-delivery functions, ideally with experience supporting both
• ITIL certification or familiarity with ITIL principles
• Experience in QA (Quality Assurance) testing and using ServiceNow or similar service-management
• Hands-on experience managing critical business services in complex tech environments
• Work experience within global organizations operating across multiple markets

🎁 Benefits

• 25% Staff discount on all our H&M Group brands, both in stores and online
• H&M Incentive Program – HIP
• Private Health and Life Insurance
• Food Vouchers
• Long Service Reward at 10, 15 & 20 year anniversary
• Baby Birth Gift Card