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7 days ago
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📋 Description

  • Triage, log, and respond to support tickets via ServiceNow, meeting SLAs.
  • Provide first-line remote support for hardware and software issues.
  • Conduct routine remote health checks and audits on enterprise systems.
  • Assist with remote setup and zero-touch provisioning of devices.
  • Manage software installations, updates, and repairs via endpoint tools.
  • Track hardware and software assets in ServiceNow CMDB.

🎯 Requirements

  • 2+ years enterprise IT support experience.
  • Hands-on ServiceNow experience.
  • Support experience with Okta, Google Workplace, Workday, and JAMF.
  • Networking fundamentals and Mac/Chromebook troubleshooting.
  • Excellent communication and customer service skills.
  • Self-motivated and team-oriented.
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