Tech Support Specialist III, Client Services

📋 Description

• Support the automated testing device farm across on-prem hardware.
• Own procurement, rack installation, and daily health checks.
• Configure OS and network, including MDM enrollment.
• Maintain device inventory and lifecycle records.
• Provide break/fix support during business hours.
• Participate in on-call rotations for after-hours issues.

🎯 Requirements

• 3+ years in IT ops, device lab mgmt, or similar.
• Strong knowledge of iOS, Android, macOS, and Windows.
• Experience with physical infra: IDF builds and rack/stack.
• Familiarity with MDM platforms (Jamf, Workspace ONE, Intune).
• Basic network knowledge: VLANs, Wi-Fi, DNS.
• Asset management discipline and lifecycle documentation.

🎁 Benefits

• On-site schedule in San Mateo office (Tue–Thu).
• Equal opportunity employer; accommodations for disabilities.
• US-based roles may have visa/work authorization considerations.
• Access to Roblox total rewards information page.