Technical Account Manager

📋 Description

• Own the post-sales journey end-to-end to launch quickly and deliver ROI.
• Diagnose blockers, push high-value use cases, accelerate value realization.
• Partner with forward deployed engineers to troubleshoot issues in production.
• Educate customers on best practices, features, and optimization strategies.
• Surface expansion opportunities and map growth plans with customers.
• Communicate with executives to simplify AI concepts and drive adoption.

🎯 Requirements

• Technical Foundation (CS/Engineering) or equivalent hands-on experience.
• 5+ years in technical customer-facing roles (TAM, etc.).
• API & Integration Fluency: REST/JSON, logs, SQL.
• Escalation & Incident Management.
• Strong communication skills and high EQ.
• Nice to have: startup TAM experience and AI/ML familiarity.

🎁 Benefits

• Meaningful equity
• SF office in Jackson Square with rooftop views
• Health benefits
• Opportunity to shape AI voice tech and own impact