Build deep relationships with scientists, IT and stakeholders.
Main contact for post-go-live Success Package delivery; oversee multiple accounts.
Partner with CX and sales to optimize Benchling usage and drive expansion.
Identify and mitigate risks affecting customer success (budget, scope, adoption).
Lead projects including tenant configuration, follow-up tasks, and accelerators.
Develop and manage project plans with scope, timelines, milestones, and deliverables.

🎯 Requirements

2+ years Benchling experience; able to independently lead customer engagements.
BS or MSc in life sciences (biology/biochemistry/genetics/bioengineering).
Lab or research experience; ability to empathize with scientists.
Proficient with LucidChart, Smartsheets, Jira, Certinia, etc.
Strong written and verbal communication; able to connect with scientists to executives.
Autonomous and proactive; thrives in a high-growth environment.

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