Own onboarding; guide product implementations; onboarding experience required.
Engage with senior stakeholders; build trust with founders and security leaders.
Drive technical adoption; troubleshoot integrations and tailored deployments.
Collaborate cross-functionally; bridge customers with Product/Support/Compliance.
Monitor customer pulse; track onboarding speed, satisfaction, and issues.
Advocate for customer needs; gather feedback and drive improvements.

🎯 Requirements

3-5 years total; 2+ in TAM/CSM; onboarding experience required.
Strong technical problem-solving; troubleshoot integrations.
Excellent communication; explain security concepts to tech/execs.
Cloud (AWS/Azure/GCP); Jira, Confluence, Slack.
Experience with AI tools, LLM workflows, automation.
Security certifications preferred: CISSP, CISM, ISO 27001.

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