Own strategic technical outcomes for Cyara's global top 20 accounts.
Partner with CSM/AE to ensure coordinated, high-value engagement across lifecycle.
Develop deep knowledge of customer goals, CX architecture, and testing maturity.
Manage technical account plans, adoption priorities, and success criteria.
Ensure value realization from onboarding through renewal and maturity.

🎯 Requirements

5+ years in TAM/CS/SA roles supporting complex enterprise customers.
Strong SaaS, cloud, APIs, integrations, CX tech, testing, monitoring, and automation.
Ability to analyze environments, identify blockers, troubleshoot, and propose paths forward.
Experience with scripting, automation, CX, contact center, or conversational AI preferred.

🎁 Benefits

Customer-facing role with global impact.
Collaborative, varied work with field team, CS, and product.
Opportunity to influence roadmaps and adoption strategies.
Remote work option with diverse, inclusive culture.

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