Technical Account Manager

📋 Description

• Serve as the trusted advisor and technical point of contact for assigned customers.
• Build and maintain strong relationships with key stakeholders and understand their tech needs.
• Provide technical guidance and best practices to maximize TiDB value for customers.
• Collaborate with sales and solutions teams to drive customer success and growth.
• Identify and address technical challenges; act as escalation point for issues.
• Deliver training sessions and workshops to customers and internal teams.

🎯 Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Previous experience in technical account management, customer success, or consulting roles.
• Strong understanding of database and distributed systems products and technologies.
• Excellent communication, collaboration, and problem-solving skills.
• Ability to manage complex technical projects and prioritize competing demands effectively.
• Certifications such as PMP, PCTP, OCP, and AWS Solutions Architect are a plus.

🎁 Benefits

• Inclusive culture with focus on diversity and equal opportunity.
• Opportunities for training, learning, and career growth.