Technical Account Manager

📋 Description

• Own and resolve inbound tickets from Majors accounts as primary escalation point.
• Triage, investigate, and resolve urgent issues; coordinate across Support, CS, Engineering, Product, and Security.
• Maintain deep account context (workflows, configurations, integrations) for troubleshooting.
• Provide real-time technical support for senior stakeholders.
• Lead proactive incident communications and translate updates into impact and next steps.
• Participate in incident response workflows and post-incident retrospectives.

🎯 Requirements

• Experience supporting enterprise or regulated software in technical support or escalation roles.
• Proven experience engaging and managing high-level stakeholders internally and externally.
• Exceptional attention to detail with complex, multi-layered cases.
• Familiarity with ticketing queue systems and resolving inbound inquiries.
• Strong technical foundation; troubleshoot complex systems with Engineering/Product.
• Ability to translate technical concepts into clear language for customers.

🎁 Benefits

• Equity in Harvey
• Commission opportunities
• Bonus opportunities
• Growth in a fast-scaling environment
• Collaborative, mission-driven culture