Technical Account Manager

📋 Description

• Act as primary technical contact for top accounts post-implementation.
• Partner with SAMs to identify features, integrations, and optimization opportunities.
• Liaise between customers, Product and Engineering; guide tech issues.
• Maintain deep product knowledge to drive adoption.
• Translate business objectives into actionable tech strategies on Boulevard.
• Advise on configuration, integrations, APIs, and optimization.

🎯 Requirements

• Experience: 3–5 years in a technical, customer-facing SaaS role (TAM/CSM/SE).
• Multitasking & Project Management: manage multiple accounts with details.
• Technical Acumen: strong understanding of SaaS, APIs, integrations.
• Customer Advocacy: proven track record of improving adoption and retention.
• Collaboration: partner with Sales, Product, Support, and Eng to deliver outcomes.
• Communication: excellent written and verbal, for technical and exec audiences.
• Data-Driven Mindset: use data/metrics to track performance and inform strategy.

🎁 Benefits

• 401(k) match + health, dental, vision, and life insurance.
• Flexible vacation policy.
• Fully remote; monthly work-from-home stipend.
• Family planning resources and support programs.
• Equity and growth opportunities at Boulevard.
• Boulevard Bucks Learning and Development program.