Technical Account Manager

📋 Description

• Build and maintain a strong foundation of technical knowledge around Mindbody products, partners
• Manage a designated complex portfolio of customers as assigned.
• Use advanced product and technical knowledge to educate customers on product features
• Act as a single point of contact to coordinate resolution of basic and complex customer inquiries
• Identify gaps in a customer's workflows, site setup, integrations, and product usage, to develop
• Accurately track time spent on customer engagements, technical support interactions, account

🎯 Requirements

• Bachelor's Degree or equivalent experience, preferably in a technical field (e.g., Computer
• Three (3) years of experience in a client facing, high-level role such as solutions engineering
• Demonstrated hands-on SQL experience (writing and troubleshooting queries) and working familiarity
• Project management or coordination experience preferred.
• Prior experience with Mindbody's core software products is a nice to have; strong technical
• Demonstrated ability to quickly learn and acquire new industry, company, product, or technical