Added
21 days ago
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Type
Full time
Salary
Salary not provided
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Related skills

product management crm account management customer success project management

📋 Description

  • Be the assigned enterprise account's single point of contact and advocate.
  • Manage contracts, SLA delivery, and customer education.
  • Build productive relationships with all levels in the account.
  • Drive ROI with our products and services.
  • Coordinate with CX teams to resolve issues within SLA.
  • Ensure customer success and referenceability across accounts.

🎯 Requirements

  • Bachelor's degree in Business Management or related field (or equivalent)
  • 10+ years enterprise account management experience
  • 5+ years as Technical Account Manager or similar
  • Bilingual: English and Spanish
  • Excellent communication and presentation skills with C-Level stakeholders
  • Technical skills in contact center, telecom, LAN/WAN, cloud apps, security
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