Technical Account Manager

📋 Description

• Be the assigned accounts' single point of contact across teams to resolve issues
• Develop and maintain relationships; review open issues; align NiCE CX to customer needs
• Triage and troubleshoot; teach peers to improve success
• Collaborate with Sales, Tech Support, Professional Services, Product, Engineering to meet SLA targets
• Demonstrate deep knowledge of NiCE CX products and telecom/contact center tech
• Assist go-live prep and guide customers through live deployment

🎯 Requirements

• Bachelor's degree in Computer Science, Business Information Systems or similar field, or equivalent work experience
• 6+ years in technical/service roles in software, telecommunications or customer service
• Strong technical problem solving; excellent analytical and troubleshooting skills
• Excellent customer service and communication skills, verbal and written
• Proficient in Microsoft Office; able to multitask in a fast-paced environment
• Working knowledge of contact center software; ability to implement technology with business context

🎁 Benefits

• Occasional travel up to 25% required
• Global company with opportunities across multiple roles and locations
• Equal opportunity employer