Technical Account Manager

📋 Description

• Own the technical health of your accounts. Take the technical handoff from Solutions Engineering at
• Understand customer AI use cases end to end. Map what it means for each customer to train
• Lead joint customer POC sessions. Define success criteria with the customer before a node is
• Lead customer architecture designs. Produce and defend reference architectures spanning compute
• Own SLA and reliability engineering. Build and own the canonical methodology for uptime, downtime
• Build the tooling that makes accounts measurable. Own the technical data surfaces for customer

🎯 Requirements

• 5+ years in technical account management, solutions engineering or architecture, ML engineering
• Hands-on fluency with GPU infrastructure: able to provision, benchmark, and debug across compute
• Working command of AI/ML workloads (training, fine-tuning, inference) sufficient to map a
• Track record leading structured technical engagements: POCs with defined success criteria
• A builder's toolkit: scripting, SQL, and dashboarding, with a history of turning operational data
• Executive-grade communication of deeply technical content, in writing and in the room.

🎁 Benefits

• Generous cash & equity compensation
• Health, dental, and vision coverage for you and your dependents
• Wellness and commuter stipends for select roles
• 401k Plan with 2% company match (USA employees)
• Flexible paid time off plan that we all actually use