Technical Account Manager

📋 Description

• Manage a portfolio of complex and high-value accounts, partnering closely with Account Executives
• Own the technical relationship across a portfolio of complex managed accounts.
• Partner closely with AEs on account strategy, retention, expansion, and renewal planning.
• Proactively identify adoption gaps, technical risks, expansion opportunities, and churn signals.
• Provide usage, adoption, ROI, and technical insights to support renewals and commercial
• Lead or contribute to QBRs, adoption reviews, renewal preparation, and executive customer

🎯 Requirements

• Not explicitly listed, but implied: strong technical product and integration expertise (APIs, data
• Commercial judgment and proactive account management skills.
• Ability to act as a trusted technical advisor to customer stakeholders.
• Ability to translate technical capabilities into measurable business value.
• Experience with Lighthouse products (Connect AI, Rate Insight & Parity, The Hotels Network
• Familiarity with AI tools like Claude and Gemini.

🎁 Benefits

• Flexible working environment: Work from home or at one of our global offices.
• Flexible time off: Autonomy to manage your work-life balance.
• Collaborative team: High-bar, friendly, creative, and passionate colleagues.
• Career development: Workshops, frameworks, tools, training, and processes to realize your full
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Competitive compensation: Proactively maintained to value your work.