Technical Account Manager

📋 Description

• Primary contact for technical questions or escalations, collaborating with Support, Product
• Help customers develop success plans, outlining goals and KPIs, and provide guidance in achieving
• Measure customers' achievement of KPIs and report internally and externally
• Collaborate with Account management teams to secure contract renewals
• Identify opportunities for expanding Cymulate's usage across customer's organization
• Lead POCs for upsells and participate in pilot results presentations, QBRs, and ABRs with key

🎯 Requirements

• 3-5 years of experience in customer success/project management with proven track record
• Technical experience in cybersecurity field with analytical and project management skills
• Proactive approach to problem solving with ability to make independent decisions
• Identify problems and drive resolution with tech support team
• Proven track record of building and maintaining relationships with enterprise clients, driving
• Excellent communication and interpersonal skills, engaging stakeholders at all levels