Technical Account Manager

📋 Description

• Manage technical customer relationships
• Improve customer support experiences
• Optimize customer implementations
• Drive customer success and value
• Manage incidents and mitigate risks
• Maintain accurate account records

🎯 Requirements

• Fluency in English, with excellent written and verbal communication skills
• At least 7 years of experience in technical account management, customer success, or a similar
• Strong technical literacy and the ability to understand and troubleshoot hardware, software, APIs
• Proven ability to establish and maintain productive relationships with customers and technical
• Strong business acumen and the ability to understand customer objectives, evaluate needs using
• A proactive, ownership-oriented mindset, with strong problem-solving skills, attention to detail

🎁 Benefits

• Annual base salary: $85,977.50–$130,050
• Performance-based compensation: Opportunities for additional bonus or variable pay and equity for
• Flexible remote work: An employee-led remote working model, with access to offices for those who
• Professional development stipend: Financial support for continued learning and career development
• Comprehensive healthcare: Health benefit plans designed to support employees' well-being
• Parental leave: Parental leave plans to support employees and their families