Technical Account Manager

📋 Description

• Onboard customers and drive long-term technical enablement to meet integration goals.
• Partner with technical users (generally software engineers) to understand their landscape and use
• Own technical success from onboarding through post-onboarding expansion.
• Lead scoped implementation projects (embedded workflow builder, agent flows, migrations).
• Define integration architecture best practices and share TypeScript code samples for customers.
• Review customer code/architecture and debug third-party API issues (OAuth, webhooks, rate limits

🎯 Requirements

• 3+ years in customer-facing roles in B2B SaaS (implementation engineering, professional services
• Proficient with TypeScript and able to read and give feedback on customer integration code.
• Experience with production integration work: REST APIs, OAuth 2.0, webhooks, error handling, async
• Experience running customer-facing technical projects with deadlines and multiple stakeholders.
• Self-starter with ability to plan/execute strategy with limited supervision.
• Strong ability to articulate technical concepts to less technical audiences.

🎁 Benefits

• Remote work across the US with periodic company-wide in-person events.
• Unlimited PTO with a focus on sustainable work-life balance.
• Medical, dental, and vision coverage; company-paid life insurance and disability.
• 401(k) with company match and setup stipend for new hires.
• Equipment provided with a $1k new hire setup stipend.