Technical Account Manager

📋 Description

• Serve as trusted technical advisor to drive adoption and business value.
• Partner with CSMs to drive adoption and outcomes across customers.
• Lead or support technical success planning aligned to goals and KPIs.
• Collaborate with QS and cross-functional teams for proactive improvements.
• Monitor product usage metrics; identify risks and opportunities.
• Create and maintain scalable technical documentation and knowledge resources.

🎯 Requirements

• Strong technical aptitude; translate concepts into customer value.
• Excellent communication across technical and non-technical audiences.
• Proven ability to drive adoption and ROI improvements.
• Experience partnering cross-functionally with Support, Product, and Implementation.
• Bachelor’s degree; 2–3 years in SaaS TAM/CS roles; travel.
• Authorized to work in the United States; visa sponsorship not offered.

🎁 Benefits

• Fully company-paid medical, dental, and vision.
• Generous paid time off (PTO).
• Paid parental leave for birth/adoption.
• 401(k) with company match.
• Hybrid or remote work options.
• Costco membership, cell stipend, commuter benefits.