Technical Account Manager

📋 Description

• Customize the product based on your assessment and the client's needs
• Train the client's staff to use the software
• Leverage industry best practices around change management
• Own the Onboarding process from purchase to account activation
• Be a knowledgeable advocate for all facets of the Pilotbase product family
• Deliver client presentations and training to small groups

🎯 Requirements

• 1-2 years of experience implementing operational efficiency / ERP software in a SaaS environment
• Demonstrated project management / change management experience
• Exemplary communication skills, both written and oral
• Comfortable presenting on Zoom and in-person
• A positive attitude and a desire to be part of a motivated group doing big things
• Knowledge of the Aviation industry and terminology preferred

🎁 Benefits

• Full benefits package (Medical, Dental, Vision, Short-Term Disability, Life Insurance, 401(k) plan)
• Equity Appreciation Plan
• Flexible Time Off policy
• Seven (7) company-wide paid holidays + two (2) floating holidays
• Two (2) wellness days
• Employee Assistance Program