Technical Account Manager

📋 Description

• Own post-sales technical relationship for up to 3 enterprise accounts.
• Lead post-incident triage and root-cause analysis.
• Drive proactive tech strategy, cost optimization, and guidance.
• Scope and coordinate broader engagements (FDE, PS, audits).
• Operate as the customer's voice inside Vercel; align stakeholders.
• Ensure TAM renewals with accountability and metrics.

🎯 Requirements

• 5+ years in customer-facing tech roles at a platform, infra, or developer tools company.
• Deep production experience with Next.js and the Vercel platform.
• Demonstrated track record delivering outcomes across orgs without formal authority.
• Strong written communication for executive and incident contexts.
• Comfortable as a peer to senior technical leadership.
• Willing to travel approximately 4-8 times per year.