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5 days ago
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📋 Description

  • Guide senior customers to optimize contact center ops
  • Lead implementation and deployment of Five9 solutions
  • Manage enterprise clients with TAM services
  • Communicate project plans, progress, and status
  • Leverage knowledgebase to deliver relevant use cases
  • Present Five9 services value via demos and discussions

🎯 Requirements

  • 4+ years in contact center ops or related tech
  • 2+ years in implementation/consulting, tech support, or sales engineering
  • Strong project management and client relationships
  • Contact center industry experience
  • VoIP basics and contact center tech (PBX, ACD, CTI, IVR)
  • Salesforce CRM knowledge

🎁 Benefits

  • Health, dental, and vision coverage from day one
  • Mental health support platform and resources
  • Generous employee stock purchase plan
  • Paid time off, holidays, volunteer hours, parental leave
  • 401(k) with employer matching
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