Technical Account Manager

📋 Description

• Serve as the dedicated technical resource for assigned accounts.
• Partner with System Administrators on processes and configurations.
• Maintain deep familiarity with each customer’s environment and priorities.
• Provide product guidance and best practices, plus configuration support.
• Coordinate oversight for customer support tickets and complex issues.
• Drive readiness for releases and feature adoption with customers.

🎯 Requirements

• 3+ years Technical Account Management or related experience.
• Experience managing multiple stakeholders and projects with competing priorities.
• Strong root cause diagnostic capabilities to assess customer problems.
• Bachelor's degree or equivalent experience.
• Interpersonal and English communication skills (verbal, written, listening).
• Integration platforms: Workato, Dell Boomi, Jitterbit, SnapLogic (Workato preferred).

🎁 Benefits

• Health Benefits
• Paid Time Off and Paid Holidays
• Equity
• Monthly Wellness Reimbursement
• Meal Vouchers