Technical Account Manager

📋 Description

• Own the ongoing technical relationship through the entire lifecycle of customers
• Collaborate with Customer Success and wider account teams
• Serve as trusted technical advisor for customers who purchased the TAM premium service
• Drive value, retention, and adoption of Braze’s product
• Manage a portfolio of named accounts, typically Enterprise and Strategic
• Help customers instrument Braze across their stack

🎯 Requirements

• 3-5 years client-facing experience as TAM or related (Implementation, Technical Support, Solutions
• 3+ years technical experience in managing complex customer environments
• Strong product command and technical knowledge in two or more: SaaS, Mobile, API, Programming
• Excellent written and verbal communication skills
• Ability to translate complex technical ideas to non-technical stakeholders
• Natural problem solver with intellectual curiosity

🎁 Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services: fertility benefits and equal paid parental leave
• Professional development: formal career pathing, learning platforms, yearly learning stipend