Technical Account Manager

📋 Description

• Own the ongoing technical relationship across the customer lifecycle.
• Act as trusted technical advisor defining Braze tech strategy.
• Drive adoption, retention, and value of Braze products.
• Manage a portfolio of Enterprise/Strategic accounts with complex architectures.
• Instrument Braze across the customer's stack; support renewals/upsells.
• Lead enablement, education, and governance for customer teams.

🎯 Requirements

• 3-5 years client-facing experience as a TAM or related role.
• 3+ years of technical experience with SaaS, Mobile, API, or Programming.
• Excellent written and verbal communication; translate complex ideas to non-technical stakeholders.
• Natural problem solver with curiosity; thrives in collaborative teams.
• Ability to manage multiple priorities in a fast-paced, complex environment.
• Bilingual skills beyond English welcome but not required.

🎁 Benefits

• Equity grants and retirement plans.
• Employee Stock Purchase Plan.
• Flexible paid time off.
• Comprehensive medical, dental, vision, life.
• Family services and equal parental leave.
• Learning stipend and career development.