Technical Account Manager

📋 Description

• Own post-sales technical support for Cloudflare’s Enterprise customers.
• Serve as primary technical contact for assigned customers.
• Troubleshoot complex issues across Cloudflare products and environments.
• Align solutions with customer roadmaps and business objectives.
• Proactively identify security gaps and performance bottlenecks.
• Collaborate with Product, Engineering, Support, Customer Success and Partners.

🎯 Requirements

• 8+ years in a customer-facing technical role (enterprise/TAM)
• Networking expertise: BGP, OSPF, IPSec, GRE
• Experience with Firewalls, IPS, DDoS, WAF, and app security controls
• Cloud/SaaS/CDN/edge platforms experience
• Strong executive communication and incident reporting skills
• Ability to analyze complex issues and provide remediation guidance

🎁 Benefits

• Hybrid work model with Singapore location
• Opportunity to influence product and enterprise strategy
• AI-driven tooling to optimize daily operations
• Exposure to Fortune 500 customers
• Inclusive, equal-opportunity employer
• Travel up to 25% for customer engagements